TERMS AND CONDITIONS - ONLINE ACCOUNT

Welcome to the website of Holer New Zealand Ltd, trading as Holer Diamond Tools. Use of the Holer New Zealand Ltd website is subject to the following terms and conditions. Registering to access a Holer New Zealand Ltd account online and logging into the site using that access signifies acceptance of these terms and conditions. If you do not agree to these terms, refrain from logging in to the site, and contact Holer New Zealand Ltd immediately to request the cancellation of access to your Holer New Zealand Ltd account online.

  1. All prices, minimum/multiple quantities and stock levels are subject to change without notice. All reasonable care is undertaken by Holer New Zealand Ltd to ensure that all information on the site is accurate, complete, reliable, current and error-free. In the event of any discrepancy, the data held at Holer New Zealand Ltd at the time the order is processed will apply. Holer New Zealand Ltd reserves the right to adjust pricing displayed at invoice level.
  2. Access to an account with Holer New Zealand Ltd online provides the right to order product and view financial information for that account. If you sign up to access your Holer New Zealand Ltd account online, you are responsible for maintaining the confidentiality of your account and password and for restricting access to this account. The user undertakes to notify Holer New Zealand Ltd in writing as soon as access to an account (by either a specific user or group of users) is no longer required so that this may be removed. Holer New Zealand Ltd will not be responsible for any unauthorized use of the account, or for financial information obtained as a result of unauthorized use.
  3. Holer New Zealand Ltd does not accept any responsibility for any loss or damages resulting from any failure or delay in the receipt of orders placed from the site, regardless of whether or not such failure or delay is caused by or located in any Holer New Zealand Ltd server or system, or the internet in general.
  4. Holer New Zealand Ltd undertakes to take all reasonable care to ensure the availability of the site and its services. However, Holer New Zealand Ltd will not accept responsibility for any loss or damages whatsoever, resulting from any unavailability of the site or services.
  5. All intellectual property included on the website, including but not limited to, text, graphics, copyright works, trademarks, photographs and movie clips, is owned by Holer New Zealand Ltd or its suppliers. The user will not use, reproduce, licence, sell, release or modify (including via any internet site) any intellectual property on this website, except for the purpose of viewing on screen or printing portions of the website for internal use, except with express written consent from Holer New Zealand Ltd.
  6. The above terms and conditions govern only the access to an existing Holer New Zealand Ltd account online and are in addition to the existing Terms of Trade operating between Holer New Zealand Ltd and your account.
Ordering
Holers reserve the right to decline to trade with any company or person and may decline to accept any order without justification.
Holers will not substitute an ordered product for another unless requested by the Customer. If the Customer confirms telephone, fax or internet orders, the confirmation must be clearly indentified as a “confirmation order” to avoid duplication.
 
Cancellation, Return and Refund Policy
The Customer may not cancel any order once they are accepted by Holers. Holers may allow an order to be cancelled at its discretion, subject to Holers recovering from the Customer the costs incurred. If only part of an order is cancelled, the original order is cancelled and a new order is being initiated.
The Customer may only return product to Holers for a change of mind or for incorrect ordering, and receive a credit or refund, on the following conditions:
  1. The Customer must contact Holers in advance and obtain the prior consent of Holers and obtain a goods return number (to be quoted on all returned paperwork);
  2. Return must be made within 30 days of the date of delivery. Product must be returned to Holers in their original packaging, unused and in a saleable condition, to be confirmed by Holers after receipt.
  3. Product must be adequately packed and dispatched freight prepaid, clearly labelled, to the address advised by Holers. Product accepted for return will be credited at invoice value less a handling charge of 10% of the original invoice value.
Delivery
Product ordered from Holers is ex store and Holers will arrange delivery on the customer’s behalf by the most practical means. Holers aim to deliver product relating to an order received on the next working day, usually by courier. The cost of packaging and delivery is added to the invoice price of the customers order. The Customer's delivery options, and the prices for them, are set out at Holers website or will be notified to the Customer at the time of order. Delivery will be made to the Customer's usual business address, unless otherwise agreed in writing.
Times and dates for delivery quoted in the Holers catalogue or by Holers employees are approximate only and Holers can not be liable for the consequences of any delay in delivery as delivery is by means of the third party. Delivery of product marked in the catalogue as requiring special handling may (because of their nature) take longer to deliver.
If any delivery is late, the Customer must notify Holers, and Holers will endeavour to ascertain if the product has been delivered or the expected delivery time of the product to the Customer. If a revised delivery time is not acceptable Holers may offer an alternative delivery option.

Inspection, Transit Delays and Non-delivery
The Customer must inspect all product as soon as reasonably possible after delivery and shall, within 10 days of delivery give written notice to Holers of:
  1. Any defect in a product that is apparent on reasonable examination. In this case Holers shall, at Holer's discretion, replace the product or refund the purchase price.
  2. Any shortfall in product delivered. In this case Holers shall, at its discretion, deliver the undelivered product or refund the price of the undelivered product.
  3. Any delivery of product not in accordance with the order. In this case Holers shall, at Holers's discretion, replace the product or refund the purchase price.
  4. Any non-delivery of the product. In this case Holers will seek redress from the third party engaged to transport the product on the customers behalf.
If the Customer fails to give any such notice, the Customer will be deemed to have accepted the relevant order as being delivered in accordance with the Customer’s instructions and to have accepted the product as being free from all apparent defects.
 
Payment
Terms of trade are payment in full at the time of order, unless when ordering on account. In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card number and account details, we use 128 bit Secure Sockets Layer (SSL) encryption to encode and protect your data - which is your guarantee for a safe and secure transaction. You should see a closed padlock or unbroken key (depending on your browser) to the left of the website URL assuring you that the site is secure. We partner Eway for processing your payment details as they are certified with level 1 PCI DSS compliance - the highest level of encryption available.

TERMS AND CONDITIONS - ONLINE ACCOUNT

Welcome to the website of Holer New Zealand Ltd, trading as Holer Diamond Tools. Use of the Holer New Zealand Ltd website is subject to the following terms and conditions. Registering to access a Holer New Zealand Ltd account online and logging into the site using that access signifies acceptance of these terms and conditions. If you do not agree to these terms, refrain from logging in to the site, and contact Holer New Zealand Ltd immediately to request the cancellation of access to your Holer New Zealand Ltd account online.

  1. All prices, minimum/multiple quantities and stock levels are subject to change without notice. All reasonable care is undertaken by Holer New Zealand Ltd to ensure that all information on the site is accurate, complete, reliable, current and error-free. In the event of any discrepancy, the data held at Holer New Zealand Ltd at the time the order is processed will apply. Holer New Zealand Ltd reserves the right to adjust pricing displayed at invoice level.
  2. Access to an account with Holer New Zealand Ltd online provides the right to order product and view financial information for that account. If you sign up to access your Holer New Zealand Ltd account online, you are responsible for maintaining the confidentiality of your account and password and for restricting access to this account. The user undertakes to notify Holer New Zealand Ltd in writing as soon as access to an account (by either a specific user or group of users) is no longer required so that this may be removed. Holer New Zealand Ltd will not be responsible for any unauthorized use of the account, or for financial information obtained as a result of unauthorized use.
  3. Holer New Zealand Ltd does not accept any responsibility for any loss or damages resulting from any failure or delay in the receipt of orders placed from the site, regardless of whether or not such failure or delay is caused by or located in any Holer New Zealand Ltd server or system, or the internet in general.
  4. Holer New Zealand Ltd undertakes to take all reasonable care to ensure the availability of the site and its services. However, Holer New Zealand Ltd will not accept responsibility for any loss or damages whatsoever, resulting from any unavailability of the site or services.
  5. All intellectual property included on the website, including but not limited to, text, graphics, copyright works, trademarks, photographs and movie clips, is owned by Holer New Zealand Ltd or its suppliers. The user will not use, reproduce, licence, sell, release or modify (including via any internet site) any intellectual property on this website, except for the purpose of viewing on screen or printing portions of the website for internal use, except with express written consent from Holer New Zealand Ltd.
  6. The above terms and conditions govern only the access to an existing Holer New Zealand Ltd account online and are in addition to the existing Terms of Trade operating between Holer New Zealand Ltd and your account.
Ordering
Holers reserve the right to decline to trade with any company or person and may decline to accept any order without justification.
Holers will not substitute an ordered product for another unless requested by the Customer. If the Customer confirms telephone, fax or internet orders, the confirmation must be clearly indentified as a “confirmation order” to avoid duplication.
 
Cancellation, Return and Refund Policy
The Customer may not cancel any order once they are accepted by Holers. Holers may allow an order to be cancelled at its discretion, subject to Holers recovering from the Customer the costs incurred. If only part of an order is cancelled, the original order is cancelled and a new order is being initiated.
The Customer may only return product to Holers for a change of mind or for incorrect ordering, and receive a credit or refund, on the following conditions:
  1. The Customer must contact Holers in advance and obtain the prior consent of Holers and obtain a goods return number (to be quoted on all returned paperwork);
  2. Return must be made within 30 days of the date of delivery. Product must be returned to Holers in their original packaging, unused and in a saleable condition, to be confirmed by Holers after receipt.
  3. Product must be adequately packed and dispatched freight prepaid, clearly labelled, to the address advised by Holers. Product accepted for return will be credited at invoice value less a handling charge of 10% of the original invoice value.
Delivery
Product ordered from Holers is ex store and Holers will arrange delivery on the customer’s behalf by the most practical means. Holers aim to deliver product relating to an order received on the next working day, usually by courier. The cost of packaging and delivery is added to the invoice price of the customers order. The Customer's delivery options, and the prices for them, are set out at Holers website or will be notified to the Customer at the time of order. Delivery will be made to the Customer's usual business address, unless otherwise agreed in writing.
Times and dates for delivery quoted in the Holers catalogue or by Holers employees are approximate only and Holers can not be liable for the consequences of any delay in delivery as delivery is by means of the third party. Delivery of product marked in the catalogue as requiring special handling may (because of their nature) take longer to deliver.
If any delivery is late, the Customer must notify Holers, and Holers will endeavour to ascertain if the product has been delivered or the expected delivery time of the product to the Customer. If a revised delivery time is not acceptable Holers may offer an alternative delivery option.

Inspection, Transit Delays and Non-delivery
The Customer must inspect all product as soon as reasonably possible after delivery and shall, within 10 days of delivery give written notice to Holers of:
  1. Any defect in a product that is apparent on reasonable examination. In this case Holers shall, at Holer's discretion, replace the product or refund the purchase price.
  2. Any shortfall in product delivered. In this case Holers shall, at its discretion, deliver the undelivered product or refund the price of the undelivered product.
  3. Any delivery of product not in accordance with the order. In this case Holers shall, at Holers's discretion, replace the product or refund the purchase price.
  4. Any non-delivery of the product. In this case Holers will seek redress from the third party engaged to transport the product on the customers behalf.
If the Customer fails to give any such notice, the Customer will be deemed to have accepted the relevant order as being delivered in accordance with the Customer’s instructions and to have accepted the product as being free from all apparent defects.
 
Payment
Terms of trade are payment in full at the time of order, unless when ordering on account. In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card number and account details, we use 128 bit Secure Sockets Layer (SSL) encryption to encode and protect your data - which is your guarantee for a safe and secure transaction. You should see a closed padlock or unbroken key (depending on your browser) to the left of the website URL assuring you that the site is secure. We partner Eway for processing your payment details as they are certified with level 1 PCI DSS compliance - the highest level of encryption available.